Tips and tricks25. 7. 2023

How to do business in B2B? 2. Personalizujte

Do you want to know how to avoid common mistakes in a B2B environment and effectively find new clients? Our five-part series will help you with this.


Principle no. 1 was: Know your customers.

In practice this means:

  • Define the target group clearly and in detail.
  • Find out who enters the decision-making process.

This time we will focus on principle no. 2:


Personalization is tailoring an offer to specific individuals or groups.

It’s a way to show future customers that you understand them, that you know what they need, and that you want and can help them with it.

Personalization isn’t just about calling a potential client by name or sending them a discount code. It consists in offering him a solution that is relevant, useful and attractive for him .

Therefore, do not settle for unaddressed “casting the net”. Competent managers rightly expect a precisely targeted offer that responds to what they need.

Personal approach = trust

A personalized, personal approach is the basis for building trust . And trust is a key factor in a B2B environment.

In many cases, companies are not interested in making a one-off purchase at the lowest possible price. They are often looking for a reliable partner for long-term cooperation .

A personal approach based on honest preparation and quality input data is the first signal that you are such a reliable partner.

And even if the decision-making process in the B2B segment is influenced more by rational arguments than emotions, don’t forget:

  • “Decision makers” in companies are also people who have their preferences, needs and expectations.
  • So if they get a personalized offer , a personalized approach and a personalized experience from you, you have a better chance of attracting, acquiring and retaining them.

Do you want to find the right customers in the B2B segment?

Contact us and arrange a free consultation.


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